• At this point, I sense I am being misled and mistreated. Irrespective of multiple phone calls and escalations, I nevertheless don't have clarity on my bargains or a good resolution to my worries.
Individuals agents working from Telus Rewards, in lieu of retaining the aged faithful customers they make them disappear to look for other service provider
Back again in your day, you had a decision of companies. Now We have now megacorps that swallow every alternative preference up therefore you're still left with 3 selections spanning an entire nation, all of which collude with eachother to extort It truly is customers.
@chris14 I wished to distinct up some inaccurate details. We will fix TELUS owned downed strains at no charge. We're going to only take out the line totally for development/renovation needs but there's a payment included. We despatched you A personal information in the event you want to move ahead with possibly circumstance.
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• In my discussion with Juan with the loyalty staff, I was falsely accused of remaining discriminatory Once i referenced One more Office, which was hugely offensive and uncalled for. Juan later on apologized, saying which the practical experience was totally unacceptable.
Payment impacting modifications will require a mobile phone simply call but in advance of carrying out that, have you tried out the payment arrangement choices on the net?
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I have not been so frustrated with a business. It truly is impossible to obtain responses from Telus. My Monthly bill has become changed many situations considering that signing up with them a year back after a promoter came to our doorway and drew us in with enticing gives. She even stated Telus would buy Shaw's deal Telus technical support penalty to move us over. I regret just about every next of transferring. It takes up the majority of the afternoon to talk with someone at Telus. Maintain situations estimate an hour only to become forwarded to an individual and put on keep for an additional hour. My contract arrangement exhibits what my Invoice need to be Nevertheless they arbitrarily modify my Invoice to 100.
Telus has messed up on my Monthly bill multiple moments from the pastfew months. Recently by charging me three moments for any carry it again that was by now returned. Then chose to go on and improve 3 of my plans on their own. Initially agent I spoke to was wonderful and tried challenging to deal with The difficulty. He even contacted loyalty that will help. They hardly ever identified as. I attempted to simply call myself and was maintain endlessly so I hung up. Tried using A further agent he mentioned he would transfer me to loyalty than proceeded for getting upset mainly because I wouldn't enable him to finish the decision when he reported he could not transfer me.
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It occurred on Sunday that I experienced a awful problem. But I used to be happy to find that this Web site labored on weekends. And Helen granted me enable, time, and persistence to unravel the problem. I'm so thankful I can not tell!
My expert is an extremely client gentleman. He taught me how to fix my challenge in many effortless measures. What’s extra, he guided me via every single step, from time to time in excess of at the time. I'm actually grateful!
I had some slight problems but I'd absolutely no idea how to fix them. Then, my co-worker encouraged me of your respective service. Your workforce were being exceptionally individual and beneficial! Owing to all of them!
Yeah, I’m binding by a two 12 months deal regretably, I’m only 4 months in, but I did get somewhere. I guess The chief Business identified as me these days so I've a cellular phone discussion with him in an hour or so. We’ll see how that goes.